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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via MRW (delivery time 3-5 days) o Post-paket  (10/25 days, by country) with tracking and drop-off without signature. If you prefer delivery byMRW  Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

 HIGH NATURAL COSMETICS.COM undertakes to deliver the goods purchased by the user, the home buyer stipulated, in the order form at the earliest opportunity and in any case, always within thirty (30) calendar days from the date of preparation of the order. Your package will be dispatched at your own risk.The shipping of the purchased items will be paid by Buyer.

 In case the transmission takes place at any of these locations: Canary Islands, Ceuta and Melilla in Spain, Andorra, Gibraltar and Chanel Islands in England; Livigno, San Marino, Champione D'Italia in Italy, Norway, Switzerland, Liechtenstein and Turkey may suffer delays and shipping price change by being subject to customs control.

 

Gauging costs or any other charges will be paid by the recipient.

 

The transport company will charge MRW e-commerce and parcel post.

* Does not include the cost of councils, gauging, customs or any other charges to be paid by the recipient.

 

These prices may vary depending on the characteristics of the packet and the destination, always informing the customer prior to the receipt at the personal contact that stated in the order. External damage to the package, undue delay or any incident related to transport will be claimed by the customer to that firm "MRW" Order for the transport.

 

 To cancel an order whose order has been confirmed, you can contact us and tell us you want to cancel the order. In the event that has already begun the process of delivery, ie the order is shipped, you will be repaid the same once you have received. Our system allows you to return back to a period not to exceed 7 calendar days from receipt of the product, provided it is in perfect condition, save to reach our facilities packaging and original seal and you indicate the reason for the return. Shipping costs and returns, taxes and duties shall be borne by the customer, and the amount of products after deducting these expenses will be returned in full to the buyer within five days from receipt of the return. In case of breakage or loss of all or part of the order shall be later delivery or refund the amount paid, as long as the package is opened in the presence of an employee of the carrier which makes the delivery. Verify that the package arrives without breaks, shocks or changes in the presence of the employee MRW.

Notice: The products are subject to gift subject to change without notice, which will be served with or without the gift or different gifts.



Boxes are amply sized and your items are well-protected.

Thanks and regards.

High Natural Cosmetics